CONTACT
Our FAQ and Shipping section will likely answer your questions. Please kindly view them first before sending a message.
Frequently Asked Questions
Shipping Information
No orders can be canceled after 24 hrs has passed after your order has been placed because we are already making it. If you wish to cancel it within 24 hours after placement, please contact us right away.
Hello Beautiful Being! This is Yaelle, founder and alchemist of Elaa. Thank you for being here! It is my incredible honor to care for and love up your sacred skin.
I am here for you. Please let me know what I can help you with. If you’d like a custom skin care ritual just for you, please tell me about your skin and what kind of results you’re looking for. I’d be delighted to provide you with your own ritual.
I am the sole person providing customer care. We are a tiny, personal company. No instant AI chat boxes or call centers, just my personal care and attention. I will be with you as soon as I can. I always will respond within 48 hours (Mon-Fri), but usually so much faster. You can also send a message @elaaselfcare via Instagram if you prefer.
I look forward to connecting with you!
Wishing you warmest blessings,
Yaelle
Elaa founder/owner/formulator
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